About Custom Craftworks
In the mid-1980s, custom cabinet and furniture maker Ron Tinsley received an unusual request from a friend, who happened to be a massage therapist: Could he help craft a better massage table, one that was strong and stable but also catered to the comfort of both therapists and clients?
It was a challenge the woodworker was glad to tackle. Tinsley looked at current models—typically heavy, cumbersome and unable to withstand the rigors often required during massage treatments. He reengineered a new type of wood table—more solid, stable and comfortable than any others on the market.
Word spread, and what began as a side project became a full-time business. Custom Craftworks launched in 1986, carving out a niche for high-end, well-made, customized massage tables that meet the ergonomic needs of therapists and comfort requirements of clients.
Since then, the company has grown to become the third largest manufacturer of massage tables, chairs, equipment and accessories in the United States. Acquired by Pivotal Health Solutions in 2009, today Custom Craftworks continues to build thoughtfully constructed, long-lasting products for students, therapists and educators in the massage, therapy and holistic health fields.
Innovation continues to be the company’s hallmark. Custom Craftworks was the first in the industry to design and build custom tables with breast recesses, as well as its one-of-a-kind prenatal tables. But that innovation goes even further. Very specific thought goes into every Custom Craftworks design, from the thickness of the wood to the choice of source materials that are both strong and flexible enough to accommodate all sizes and shapes. Table height, rounded corners and portability meet therapists’ ergonomic needs. Upholstery and foam padding are carefully considered, down to the very seams, to ensure they are comfortable against a client’s skin.
The company’s accessories line also meets these high standards for quality and innovation. Custom Craftworks is known for developing a number of specialized accessories that are now staples in the field. From the popular Sani-cover ® for face rests to massage therapy self-care tools to the Omni ® cervical relief pillow, these are products that both clients can enjoy and massage therapists can use in practice.
Custom Craftworks has long held a commitment to environmental consciousness. Based in the wooded town of Eugene, Oregon, the company recycles everything it can, from wood scraps to sawdust and foam pieces to office supplies. These materials—which the industry often tosses as waste—are transformed into useful products such as particleboard, carpet padding and fresh reams of paper.
This commitment to the environment goes into its products as well. From select birch to fast-growing poplar, wood sources are harvested from sustainable-yield forests to minimize the environmental footprint. Custom Craftworks’ earth-friendly Earth-Cell foams are bio-based and include products like soy—as compared to petroleum-based polyurethane foams manufactured with chlorofluorocarbon (CFC) chemicals that can deplete the ozone layer. The company even uses water-based lacquers and finishes on its products to ensure fewer toxins come into contact with clients and the environment.
Additionally, the company has always placed a high premium on its American-made products, thoughtfully constructed based on the feedback of students and therapists in the massage and other fields. The beauty of these locally produced products is that they provide a high level of detail and customization as well as unparalleled customer service and rapid production and shipping.
When a growing customer base asked for the same professional details at a variety of price points , Custom Craftworks responded by working closely with overseas partners to develop its Solutions line. This series of portable massage tables has become a popular choice of students and new graduates. It offers both affordability and value and includes quality details such as rounded corners, dual-knob construction and adjustable face rests—even memory foam for client comfort.
As Custom Craftworks continues to grow and evolve, its philosophy and culture remain the same. Thirty-five employees, many of whom have been a part of the Custom Craftworks’ team for years, are employed at its plant, which is still based in Eugene. Inside the facility’s various shops, employees work on producing different aspects of its products. All are dedicated to the highest quality of workmanship, innovation and longevity.