If you are not completely satisfied with a Custom Craftworks product, call us at 800-627-2387 or e-mail firstname.lastname@example.org within 30 calendar days of receipt of your product.
Products must be returned to Custom Craftworks in the original packaging in new condition, along with a Return Authorization number provided by our Customer Service Staff. Upon receipt of the product in new condition, our customer will be refunded the original purchase price, less shipping charges. Our customer is responsible for all return shipping costs associated with this 30-day guarantee. Our customer is responsible for the correct repackaging of the product. We recommend that you use a traceable shipping service and insurance coverage to avoid damage or lost returns. Products damaged or lost in shipping are our customer’s responsibility.
Custom produced products or those with special order features and options are not returnable. Rush production fees, expedited shipping costs and special order charges are not refundable.
Linens, oils, lotions, creams and disposables are returnable and refundable only if they are unopened or due to manufacturers’ defect.
If you notice that your product packaging appears damaged and you suspect ship damage, notify your delivery driver immediately, and write “damaged” along with your signature. Contact Custom Craftworks immediately so we can assist you with the freight claim process.
Retain all original packaging, as ship damage claims cannot be processed without the original packaging. Even if your product appears undamaged, please inspect the contents of your package carefully before throwing away the packaging materials.