| INTERNATIONAL CUSTOMER INFORMATION We recommend that you purchase through our knowledgeable network of international distributors. They have negotiated the best possible shipping rates for you and provide comprehensive information and service both during and after the sale. They may also offer more flexible purchasing terms. Some distributors may have products in-stock. To find out if there is an authorized distributor in your area, contact us at +541.345.4377 or info@customcraftworks.com. Should you wish to inquire about becoming a Custom Craftworks Authorized Distributor, please e-mail us at info@customcraftworks.com and an export specialist will contact you. Payment Terms Note: Your Distributor may offer more flexible purchasing terms, please contact them for details. International orders are required to be paid in full before we can ship. The customer is responsible for all customs, duties, tariffs, local taxes, etc. Electronic Fund Transfer: This is the preferred method. Bank charges (ours and yours) are the customer’s responsibility and are in addition to the total cost of products and shipping. Our current bank charge is $20. All orders to be paid in U.S. Dollars drawn on a U.S. Bank. We will provide bank transfer information when you place your order. VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS: Accepted, but we do not recommend your e-mailing credit card information. When You Place Your Order In addition to the items you want and your credit card or payment information, please make sure we have all the following information: • To Whose Attention We Address the Order • Name of Your Organization • Street Address (we cannot ship to postal boxes) • City, Province, Country • City and/or Country Postal Codes • Telephone Number • Fax Number • Email Address • Tax ID / VAT number (If applicable) Shipping Depending on the size of your order, we will ship either by air or water. For smaller items, we ship U.S. Postal Service. We are sometimes able to use your shipper at your request. Handling charges will still apply. Shipping charges are calculated per order by size and weight and will be added to the invoice. If you would like to have an estimate of shipping before hand, we will need your country and postal code. If you are interested in express shipping options, please ask for an estimate of charges. Shipping charges are F.O.B. Eugene, Oregon 97402 U.S.A. Our customer is responsible for all duties, taxes and V.A.T. Returns We have done our utmost to insure that our products are as we represent them. Should you have any questions, please let us know. If you need to return an item for any reason, please give us a call. Sorry, custom orders are not returnable. International Customers should consult the Custom Craftworks Warranty Guide since the international warranty may vary from the U.S. warranty. Delivery Time Many items in the catalog are in stock and we can ship within a week after receipt of payment. For the fastest service, choose items designated as Quick Ship. Quick Ship items will leave our facility within 3 days of your order, except for electric lift tables as they will require a special plug for your particular wattage requirement. This may take 1-2 weeks longer. We are always happy to provide an estimated date of shipment as well as estimated transit time. For quantity orders, produced on demand orders and custom orders, you should allow five to six weeks delivery time after receipt of payment. Please help us by allowing enough time when placing your order, notifying us in advance if you have time sensitive needs or specific shipping requirements. Prices are subject to change without notice. Call us +541.345.2712 Fax us +541.345.4377 E-mail us info@customcraftworks.com |
