Our Professional Quality Massage Tables Feature:
Stable efficiency is the result of building tables where each component
reinforces the strength and stability of the other components. Our exclusive
Integrated Frame System utilizes stabilizing hardwood blocks in every corner.
Deliver an experience of total relaxation to your clients on our world class
Foam Systems. We've chosen premium quality foams that maintain fullness,
so your clients will enjoy the supreme comfort of your table for many years to
Our Lifetime Warranty reflects our commitment to your ongoing satisfaction. It
is also a testimony to our track record for building tables that serve
superbly year after year, decade after decade.
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If you are not completely satisfied with a Custom Craftworks™
product, call us at 800-627-2387 or e-mail firstname.lastname@example.org within 30
calendar days of receipt of your product.
Products must be returned to Custom Craftworks™ in the original
packaging in new condition, along with a Return Authorization number provided by
our Customer Service Staff. Upon receipt of the product in new condition, our
customer will be refunded the original purchase price, less shipping charges.
Our customer is responsible for all return shipping costs associated with this
30-day guarantee. Our customer is responsible for the correct repackaging of the
product. We recommend that you use a traceable shipping service and insurance
coverage to avoid damage or lost returns. Products damaged or
lost in shipping are our customer's responsibility.
Products with special order features are only returnable due to
a manufacturers' defect. Rush production fees, expedited shipping costs and
special order charges are not refundable. Linens, oils, lotions, creams and
disposables are returnable and refundable only if they are unopened or due to
If you notice that your product packaging appears damaged and
you suspect ship damage, notify your delivery driver immediately, and write
"damaged" along with your signature. Contact Custom Craftworks™ immediately so
can assist you with the freight claim process. Retain all original packaging, as
ship damage claims cannot be processed without the original packaging. Even if
your product appears undamaged, please inspect the contents of your package
carefully before throwing away the packaging materials.
Custom Craftworks™ LIMITED LIFETIME WARRANTY
Custom Craftworks™ products are guaranteed to be free from
defects in material and workmanship to the original customer. Our warranty is
valid with proof of purchase. Different components and products of Custom
Craftworks™ carry different warranty timelines. Please consult the Warranty
Guide or contact Customer Service for more details.
Custom Craftworks™, at our choice, may elect to repair or
replace any of our products covered by this warranty. This includes the warranty
provided by the manufacturers' of the foam (5 years) and the fabric (3 years).
Our warranty does not include damages caused by improper set-up,
accidents, improper storage, misuse, or tears or cracks in the upholstery. The
customer shall be responsible for the proper set-up and use of the product.
circumstances is Custom Craftworks™ liable for any direct or indirect costs or
Our warranty is invalid and our liability terminates if
modifications or repairs are made to the product without the authorization of
Custom Craftworks™, Inc. reserves the right to inspect claimed
defective products. No returns, replacements or repairs may be made without
prior written consent. Please do not return any product to Custom Craftworks™
without first contacting Customer Service for a Return Authorization number.
Products returned without a Return Authorization number will be refused back to
the customer at their expense. Some replacement parts may vary from those
originally supplied and are subject to availability. Customized or discontinued
products and options may not be available for replacement.
In the event of warranty-related returns and exchanges, Custom
Craftworks™ will provide standard return shipping back to our customers within
the continental U.S. in accordance with the Custom Craftworks™ Warranty Guide.
The customer is responsible for return shipping charges of stationary and lift
International Customers should consult the Custom Craftworks™
Warranty Guide since the international warranty may vary from the U.S. warranty.
The warranty outlined herein is the sole and exclusive warranty
provided by Custom Craftworks™. There are no other warranties or guarantees
provided by Custom Craftworks™, either expressed or implied, including any
warranties of merchantability or fitness for a particular use. Incidental or
consequential damages are excluded. We do not assume for us any other liability
in connection with the sale of our product.
PORTABLE TABLE SET UP
To open your table:
Set folded table on its rubber bumpers and loosen closure
Standing at the hinged end of the table, grasp the handles
and pull the sides apart. The legs and braces should snap into place.
To set your table upright:
On carpet: push against the edge that the handles attach to
and tip the table upright.
On a slick surface: stand at one end of the table, brace the
bottom leg nearest you with your foot, and pull the table to an upright
Stand at one end of the table, lift up the end and give a
gentle tug to straighten cables. Check to ensure that cables aren't twisted
and that the table is level.
To adjust the table height:
Lay the table on its side. Taking one leg at a time, remove
the knobs. Lift the leg extensions off the bolts and place it in the
position that suits your height. Tighten knobs.
Check to see that all legs are adjusted to the same height.
To close your table:
Turn the table on its side, resting on the rubber bumpers.
With both sides partially folded in, fold the braces and legs inward, then
close the table and tighten the closure strap.
Shiatsu Easy-Release Cable
Your table may come equipped with our Shiatsu Easy-Release cable. Note: The
release feature cannot be used with Omni, Feldenkrais or Tilt Back tables.
To use the Shiatsu cable:
Lay table upside down. Examine how the elastic string is positioned, so you can
correctly restore it to draw up the cables when closing your table. Locate the
joint connector nut at the junction of the long and short cable. Press in the
spring-loaded tab and slide the end of the long cable off of the nut, leaving
the washer and the short cable on the nut. Remove one end only of both long
Fold the legs against the table top and tuck the cables down so they do not bind
against the table top or the floor. Lay the table flat on the floor, being
careful not to open it too far, putting strain on the hinge.
To replace cables:
Open out the legs, thread the long cable back through the elastic string, and
slide it back over the joint connector nut, until you hear a click. CABLES
MUST BE CORRECTLY RE-ATTACHED OR YOUR TABLE
Remember to clean your table thoroughly after each use. Massage oil, lotion or
body oil left on the upholstery can make the fabric prone to cracking. Normal
cleaning can be done with a wet cloth and a mild, oil-free soap. Be sure to
rinse and dry. For heavier stains, use a stronger cleaner such as Formula 409.
Although the upholstery on your table is durable, it can be
damaged by contact with something sharp or abrasive. Tears may be repaired with
vinyl repair glue, available from Custom Craftworks™ or most hardware stores. If
you plan to do a lot of outcall work, we recommend using a carry case to protect
your table. Temperatures below freezing can make some upholstery vulnerable to
cracking.Allow the table to warm slightly before using.
The finish on your Custom Craftworks™ table requires no maintenance. However, if
over time you want to restore or increase the original luster, you may
occasionally apply a light coat of Lemon Oil or other furniture polish.
Custom Craftworks™ tables are designed and tested rigorously to eliminate noise.
Periodically check to see that all fasteners are tight. Check to see that the
height adjustment knobs are securely tightened and that the felt pads between
legs and leg extensions are intact.
UPHOLSTERY CARE AND CLEANING
To find your fabric type look at the label on the underside of
your table or under the arm rest of your chair.
LEVANTE, URETHANE AND DURATOUCH
Remove ordinary smudges with a mild, oil-free soap and water solution. Dry with
a soft, lint-free cloth or towel. For more difficult stains, use a stronger
detergent. Follow the detergent's instruction label closely. The use of vinyl
"conditioners" or "protectants" is not required or recommended.
SPECIAL CLEANING PROBLEMS
Although our fabrics are resistant to most common stains, some
fabric dyes can create permanent stains. To minimize any problems from these and
other stains, we recommend cleaning as soon as stains are noticed. Make sure the
recommended cleaning agents are used in the following order:
Step 1 cleaners: Nonabrasive household cleaners
such as Formula 409® or Fantastik® may be used with a soft cloth or damp sponge.
Rinse cleaned area with fresh water and dry with a clean cloth.
Step 2 cleaners*: Solvent-type cleaners such, as
Rubbing alcohol (isopropyl alcohol), may be liberally applied with a soft cloth
or damp sponge. Rinse cleaned area with fresh water and dry with a clean cloth.
CAUTION: STEP 3 CLEANERS ARE FOR LEVANTE ONLY
Step 3 cleaners*: Strong, active solvent cleaners such as nail
polish remover (acetone/water) to be applied with a soft cloth or damp sponge.
Stain should be removed with less than six (6) rubs: if the stain persists after
six rubs, stain has set and probably cannot be removed. Rinse cleansed area with
fresh water and dry with a clean cloth.
* CAUTION. These solvents are highly flammable. Exercise
proper care in cleaning. Wear rubber gloves during all cleaning activity. Use
caution in cleaning around stitching.
Thank you for choosing Custom Craftworks™ to supply your massage
equipment. Please be assured that you have made an excellent choice. You have
our solid guarantee to stand behind our products.
We would like to think that this is only the beginning of our
ongoing relationship with Custom Craftworks™ . We are committed to ensuring your
satisfaction, and hope to provide you with new and innovative products in the
years to come.
To help us to serve you and other massage professionals better,
we ask you to take a moment, complete the warranty registration and mail it to
us. You may also register your warranty at www.customcraftworks.com. We
appreciate you answering our questions so we can continue to focus on what's
important to you.
We value the trust that you have placed in us, and invite you to
contact us anytime with questions or comments. We look forward to the
opportunity to serve you again in the future.
The Team at Custom Craftworks™