Contact Us

Custom Craftworks will continue to operate and process orders in a timely fashion. Due to the coronavirus (COVID-19), please notify us immediately if your shipment is going to a local business, school or facility that may be closed due to the coronavirus (COVID-19).

Custom Craftworks is taking precautions and monitoring customer accounts closely to try to avoid additional cost to our customers.  Some precautions include: this notification, emails, and phone calls to the number on file.

We will be happy to change your address on your current order to a different location prior to shipping out of our facility. Charges will accrue and may include a storage fee, return shipping charges, changing location while your package is in transit, and unaccepted packages. To avoid charges or to address your concerns please contact us at 1-800-627-2387.

Thank you from all of us at Custom Craftworks.
 


Lisa Esposito

Inside Sales Representative
Phone: (800) 743-7738
Direct: (605) 878-0527
8am-5pm CST
lisae@pivotalhealthsolutions.com

Request a Quote



Shipping Questions
Ashley Foyt
Shipping Coordinator
(800) 743-7738
Ashley@pivotalhealthsolutions.com

Warranty and Repairs 
(800) 743-7738
Email: service@pivotalhealthsolutions.com 

Phone
(541) 345-2712
(800) 627-2387 toll-free

Fax
(541) 345-4377

Address
Custom Craftworks - Corporate Office

Custom Craftworks - Corporate Office
800 48th St. - Suite B
Springfield, OR 97478

2020 Holiday Closure Schedule

  • New Year's Day
  • Good Friday
  • Memorial Day
  • 4th of July (Closed July 3rd)
  • Labor Day
  • Thanksgiving Day
    (Closed November 26 & 27)
  • Day After Thanksgiving
  • Christmas Eve and Christmas Day


Website Orders
Please note we process all website orders
Monday - Friday, 7 am - 4 pm PST. If you placed an order over the weekend or after hours, it will not get processed until the next business day. 


Contact Us By Email


We are open 8am - 5pm (CST) Monday - Friday. We are closed on most major holidays, and sometimes the days surrounding them, so please call ahead if you are traveling to see us. Should you have a request or question outside of our normal hours of operation, you may e-mail us at sales@customcraftworks.com or call us at 800-627-2387 and leave a voice message. We will gladly get back to you when we resume operation on the next business day.