Contact Us

Request A Quote

Teri Sura
Sales Representative
Office: (541) 345-2712
Direct: (458) 205-8783
Email: tsura@customcraftworks.com

Shipping Questions
Ashley Foyt
Shipping Coordinator
(800) 743-7738
Ashley@pivotalhealthsolutions.com

Warranty and Repairs 
(800) 743-7738
Email: service@pivotalhealthsolutions.com 

Phone
(541) 345-2712
(800) 627-2387 toll-free

Fax
(541) 345-4377

Address
Custom Craftworks - Corporate Office

Custom Craftworks is MOVING!
Please call 800-743-7738 if you reach the voicemail at 800-627-2387


As of June 1, our new address is:

Custom Craftworks - Corporate Office
800 48th St. - Suite B
Springfield, OR 97478

2018 Holiday Closure Schedule

  • New Year’s Day
  • Good Friday
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve and Christmas Day

Website Orders
Please note we process all website orders
Monday - Friday, 7 am - 4 pm.If you placed an order over the weekend or after hours, it will not get processed until the next business day. 


Contact Us By Email


We are open 7am - 4pm p.s.t. Monday - Friday. We are closed on most major holidays, and sometimes the days surrounding them, so please call ahead if you are traveling to see us. Should you have a request or question outside of our normal hours of operation, you may e-mail us at tsura@customcraftworks.com or call us at 800-627-2387 and leave a voice message. We will gladly get back to you when we resume operation on the next business day.