Return Policy

Satisfaction Guarantee 

If you are not satisfied with a Custom Craftworks product, and would like to discuss your options for return or exchange,call us at 800-627-2387 or e-mail within 30 calendar days of receipt of your product. 

Products must be returned to Custom Craftworks in the original packaging in new condition, along with a Return Authorization number provided by our Customer Service Staff. Upon receipt and inspection of the product, our customer will be refunded the original purchase price, less shipping charges.In some instances a restocking fee up to 25% may be applied.Our customer is responsible for all return shipping costs associated with this satisfaction guarantee. Our customer is responsible for the correct repackaging of the product. We recommend that you use a traceable shipping service and insurance coverage to avoid damage or lost returns. Products damaged or lost in shipping are our customer’s responsibility.

Custom produced products or those with special order features and options are not returnable. Rush production fees, expedited shipping costs and special order charges are not refundable.

Linens, oils, lotions, creams, pillows and disposables are returnable and refundable only if they are unopened and due to manufacturers’ defect.