Shipping Info

Domestic Shipping

Once you place your order, it will be processed the next business day. If your item is in stock it will be shipped within 2-3 days of order.If your product must be produced (e.g., a table) it will take about two weeks from order to shipment. If you require a faster ship date, please contact us at 800-627-2387 to discuss your options.

Delivery takes 1-5 business days from the date the shipment leaves our location. The number of days depends upon how far you are from our factory in Eugene,Oregon. A good rule of thumb is: West Coast 1-3 business days/ Midwest 3-4 business days / and East Coast 4-6 business days. Once your order is shipped you will recieve an e-mail with your tracking information for your convenience.Accessories are shipped with no signature required, but tables will require a signature for your protection.

Standard US Ground Shipping: Portable Tables and Accessories are shipped via either UPS or Fed Ex Ground Standard Service within in the 48 continental United States. For deliveries to APO/FPO, Alaska, and Hawaii shipping will be done using the United States Postal Service or FedEx, with the rate pending regulations on size and weight of the ordered item(s).

Standard Freight Delivery: For larger items such as Stationary and Electric Lift Tables, they will be shipped via LTL freight carrier. Curbside Delivery, Lift Gate and Notification are included in our standard service. We quote this service as it is the most affordable and convenient for most of our customers. This means the product will be delivered to the curbside of your home or business, with a phone call ahead giving you a window of time in which they will deliver. It will not include inside delivery. The tables will be packaged on a pallet, and will require that you unband, remove the table and discard of the debris. The shipping company will only deliver the table. If you require inside delivery, delivery up stairs, debris removal or set up, these can all be arranged, but require a custom ship quote and additional charges. White glove delivery is much more expensive, but typically includes: an appointment time, delivery inside, set up and debris removal. Please contact us and we will gladly arrange this type of shipment for you for an additional charge. Please note each freight company can be slightly different in the exact level of service they provide as they are independantly operated.

All Available Shipping Options:

Dock to dock: The customer is responsible for moving the item from the delivery truck, either by loading dock or forklift

Curbside: The shipping company will call to confirm a delivery appointment, and the item will be delivered at the curb for the customer.

Inside: The shipping company will call to confirm a delivery appointment, and the item and pallet will be delivered inside the front door of your office or practice.

White glove: Your most convenient option, White Glove delivery costs only slightly more than Inside delivery. It includes a phone call to confirm a delivery appointment, two-man delivery and placement in your room of choice, as well as unpacking and debris removal.  

We are unable to process shipping to APO, FPO or DPO addresses on our website. Please call to place your order.

International Shipping

We can ship your product to just about any international location. Please contact us for an estimated cost for shipping to your country. We will need the following information: Country, City, Postal Code and the Item description that you would like to purchase. Please note that all prices shown are in United States Dollars and exclude any additional international shipping charges: customs clearance, local taxes, duties, VAT or international electrical configurations.

Misc. Shipping Information  

For multiple massage table/massage chair purchases better shipping rates are available. Please contact us and we will work with you to determine a rate based on the size and destination of your order.

Shipping options such as expedited delivery and insurance are available for additional costs. Please contact us to find out more.

Shipping Damage 

If you notice that your product packaging appears damaged and you suspect ship damage, notify your delivery driver immediately, and write “damaged” along with your signature. Contact Custom Craftworks immediately so we can assist you with the freight claim process.

Retain all original packaging, as ship damage claims cannot be processed without the original packaging. Even if your product appears undamaged, please inspect the contents of your package carefully before throwing away the packaging materials.